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Frequently Asked Questions

 

If you would like a super-quick answer to your question, rather than waiting to get a response from the team, then please look through our most asked questions!

 

As we constantly add in the most frequently asked questions, the vast majority of common questions and their answers will be right here! Please be aware that if you do submit a question then it may take 24-48 hours for us to get back to you.

 

Thank you in advance!

 

Please do not hesitate to contact us if you have any unanswered questions. Simply click on the "Contact Support Team" link further down the page and we will reply to your email address provided. We will not use your email address for any other purpose than to address your query.

 

Common Questions

 

Payment Issues

 

Download Issues

 

Common Questions

 

Q. Is this for beginners?
A.
The lessons start at complete beginner and go right through to advanced. Basically, you don't need any prior musical or singing knowledge to start the course - you just need to start at the beginning and take it from there.

 

Q. Can I get Singorama as a hard copy book package?
A. No. Singorama is available as a downloadable course only. We do not sell Singorama as a hard copy mailed course. As a downloadable e-course, you can download Singorama to your computer and start using it within minutes! No waiting for delivery! Downloadable courses are cheaper, you can access them immediately, and are earth friendly - no paper, plastic, or waste of natural resources.

 

Q. What are the System Requirements for Singorama?
A. Singorama is compatible for Mac & PC. Singorama works with Win98 and above. A CD writer isn't necessary but is good if you want to create audio CD's for your stereo.

 

Q. Can I put this onto more than one computer - transfer to my laptop etc?
A. Singorama is set up so that customers can access the members page as often as they require. If a customer wants to use Singorama on their home computer and or laptop then all they need to do is download the kit to their other computer. You can access the Singorama Members area at any time using your receipt number given to you at the time of purchase. Login using your receipt number at the Members Login Page. Singorama is not to be distributed to any other computers outside the owner's home or work.

 

Q. Do I need any prior musical knowledge? Is this for me?
A. Singorama is designed to take beginners with no previous musical knowledge through into an advanced level of singing skill and theory. Singorama uses software and lessons to gradually teach musical theory for singing.

 

Q. I have a dial up 56k modem, can I download this without it taking ages?
A. It is recommend that users with a dial up internet connection download the Installers or separate components or lessons separately. The package is over 50megs and is ideal for people with a broadband connection.

 

Q. My son is 8 years old. Will this course work for him?
A. Singorama has been developed with the idea that children of 8 years and above can start learning to sing. Our layout and design of the course gives people of all ages an easy way of learning music and singing without being too difficult or overwhelming. Note: For Children under 8 years of age, we recommend that a parent should help to explain some lessons.

 

Q. How do I get a refund if I am unhappy with the product?
A. Once you have become a member, we offer full tech support for all our customers to ensure quality customer service. Send us an email with the appropriate details including your receipt number and date of purchase, and we will respond to your request asap. Don't forget, we offer a moneyback guarantee upto 8 weeks (56 days) from the date of purchase.

 

Q. As a gift, how do I get this to a friend ?
A. Singorama has a gift certificate option which you can print out for your friends or family. Email us with your receipt number and we will email your gift certificate to you.

 

Q. I don't have a computer, can I get Singorama?
A. Singorama is currently only available as a downloadable course.


Q. What happens if my computer freezes while I'm downloading?
A. You can log back onto the Singorama Site as many times as you need to download Singorama. Singorama has been broken down into separate downloads so you won't experience too much loss if your computer crashes

 

Q. Do you offer a money back guarantee?
A. Yes. We guarantee that you will be completely satisfied or your money back. We give you 8 weeks (56 days) to try our product. You simply can not lose. If for any reason you are not satisfied with "Singorama - Your Essential Guide to Singing Like a Professional", simply email us with your receipt#, or your name and date of purchase, and we will refund you, right up to the last day of our guarantee. It will cost you absolutely nothing. That is just how sure we are of your success - we stake our reputation on it.

 

Q. Why don't you offer telephone support?
A. Singorama.com is an internet based company, and in order to answer your questions in the most efficient way possible, we only offer support through email. This ensures that all customer queries are received and answered in a timely manner. You can contact us through our contact form further down the page,

 

We can usually answer your queries in less than 24 hours. Please check the FAQ section to see if your query is already answered!

 

Payment Issues

 

Q. How much does it cost, and how do I get it?
A. Singorama is available as a downloadable course, which costs $99.95USD and is a one off payment valid for life. This means you will have continued access to Singorama, guaranteed.

 

Q. What are the payment methods?
A. Singorama payment method is via CLICKBANK secure online banking. Clickbank accepts major credit cards, and Paypal payment options are also available through the ClickBank order form. If you want to know more about CLICKBANK visit http://clickbank.com/contact.html.

 

Q. My credit Card wont work, I am not currently in the country from which my credit card is based
A. Clickbanks system checks to see if the location of the credit card you are using matches the IP address of the country that the computer you are on is located. If you are overseas and want Singorama, it might be handy to use a family or friends credit card for the transaction or get a family member at home to pay for it so you can access it straight away.

 

Q. Are my credit card details secure?
A.Yes We use one of the worlds leading 3rd party credit card payment processors, Clickbank. Clickbank is VeriSign secure and are considered the worlds most secure credit card payment provider. In order to process payments with Visa and Mastercard credit cards, Clickbank requires: the CVV2 or CVC2 security code. This 3 digit code is found on the back of your credit card.

 

Q. What is CVV2 or CVC2?
A.The CVV2/CVC2 is a three-digit security code that is printed on the back of credit cards. The number appears in reverse italic at the top of the signature panel at the end. This program helps validate that a genuine card is being used during a transaction. All MasterCard cards, both credit and debit, were required to contain CVC2 by January 1, 1997; all Visa cards must contain CVV2 by January 1, 2001. Even if a criminal steals a valid account number, They cannot compute the CVV2 numbers since they do not know the mathematical algorithm logic.


Q. Can I pay by Check instead?
A. Unfortunately we are unable to process payments by check. We do however process payments by credit card or Paypal.


Download Issues

 

Q. How do I login and access the Singorama course?
A.
When you purchased the course you will have been automatically assigned and emailed a receipt number by ClickBank. Please use this receipt number and enter it in the members login page for continued access the Members Download Area. Please remember you can use this number to access the course and redownload at any time in your lifetime membership. Login here:

http://www.singorama.com/members.php

 

Q. What is in the Singorama course? Where do I start?
A. The Singorama course is divided into a number of sections, due to the levels and total file size of the course. Please familiarize yourself with the Members Download Area in order to identify all of the lessons, bonus e-books, and software available to you.

 

    The main part of the course is the Interactive Audio Lessons Section and contains sub-sections on:

  • Getting Started as a Singer
  • Vocal Technique
  • Key Signatures, Time Signatures, Rhythm, Intervals, and much more
  • Singing Style
  • Learning Entire Songs
  • Your Future as a Singer, Solutions to Common Problems, Extending Your Vocal Range, Performance Tips, Auditions, Singing With a Band, and much more

    Accompanying the Interactive Audio Lessons Section are a range of Vocal Exercises, including:

  • Vocal Warmups
  • Strengthening Exercises
  • Range Extension Exercises
  • Interval Training Exercises
  • Relaxation Exercise

The Songs Section includes three original songs for you to learn, which will enable you to learn melody and harmony as well as practice with the instrumental backing tracks.

 

The Bonus Software Installer contains bonus software and games designed to help you build your music reading and singing skills and support your progression through the Singorama course. It contains:

  • Singorama Mini Recording Studio
  • Perfect Your Pitch Trainer Pro

 

Accompanying the bonus software installer is the original Singorama Beginners and Advanced eBooks. The original foundation course of Singorama, these books are still a great accompaniment to your singing progress with the new interactive audio course and bonus features.

 

Q. What format will the ebooks be in? Will I definitely be able to open them?
A.The bonus ebooks "Singorama - Your Essential Guide to Singing Like a Professional", come in .pdf format, which is viewable on both PCs and Macs. In order to view a .pdf file, you need Adobe Acrobat Reader software installed on your computer. This can be downloaded for free from: http://www.adobe.com/products/acrobat/readstep2.html


Q. I can't see or download the course. Help!
A.
You will notice when you visit the downloads page that there are several course sections listed.

For the audio lessons and exercises, you can listen to them online, or if you want to save them to your computer, right-click on the download link below each audio file, select "Save Target As…" and save them to your Program files in your C drive.

 

Then when you need to access the course components, you can go to the selected folder you have saved the course components to, open them, and use them to increase and develop your singing skills! Easy!

 

Q. I can't see some of the ebooks. Help!
A. You won't find the ebooks on the Start Menu like the bonus software because the ebooks aren't programs. The ebooks are pdfs. You will need to recheck where you have saved the files to using your search function in your Start Menu.

 

Q. I keep getting a remove or repair message. Help!
A.
You will need to go to your control panel, go to Add/Remove Programs, and uninstall the singorama ebooks files. Then go to your internet browser, go to Tools – Internet Options, and click the delete cookies and delete files buttons. Then go back to the members download area and try the download again.

 

Q. I have a Mac and keep getting error #17540 show up. Help!
A. If you are having problems opening the files and have error #17540 showing up, you will need to update your version of Stuffit Expander. This should solve the problem.

 

Q. Where is the Virtual Piano located? I can't find it!
A. The Virtual Piano is part of the Singorama Mini Recording Studio software. This is available for download in the Bonus Software Installer.

 

Q. The embedded audio is not working in my ebooks. Help!
A. In order to view a .pdf file, you need Adobe Acrobat Reader software installed on your computer. This can be downloaded for free from: http://www.adobe.com/products/acrobat/readstep2.html

 

Q. I have lost my receipt number and can't login. What do I do?
A. You can contact our support team for assistance in helping locate your login details. Please provide as much detail as possible, including:

  • the email address you used at the time of purchase
  • date of purchase
  • and the site you purchased Singorama through

 

We need these details to find your invoice. Help us to help you!

 

Q. I have a Mac and I'm having difficulty using the bonus software. What do I do?
A.
Please note the system requirements listed on the Singorama web page:

 

Minimum System requirements:

Attention MAC Users:

  • Singorama PDF's are fully compatible with Macintosh Computers
  • 250MB free Hard Drive space
  • 28.8k (or faster) Internet Connection
  • Singorama Mini Recording Studio and Perfect your Pitch Trainer Pro will install to your desktop and are configured to run in any Mac Operating System.